ERCI students looking for administrative assistance relating to academic or administrative processes may approach the ERCI Student Services and Administration Division for more information. The Student Services and Administration Division is your contact point with ERC Institute once you have embarked on your studies with us. Each of our courses, no matter the level, no matter the size, will always have at least 1 dedicated Programme Manager, to look after the needs and welfare of the students in the courses.

For queries pertaining to your immediate enrolment or studies, please contact your Programme Manager, and your programme manager will reply to your queries within 24 hours. Alternatively you may email your programme manager to schedule a meeting in person to resolve your queries.

Our operating hours are:

• Mondays to Fridays: 9.00am to 6.00pm
• Saturdays by appointment only for Part-time Students (Closed on Sundays and Public Holidays)

For payment matters, our Sales Support Division operating hours are:

• Mondays to Fridays: 10.00am to 7.00pm
• Saturdays by appointment only for Part-time Students (Closed on Sundays and Public Holidays)

You can contact the Student Services and Administration Division via phone at 6349 2727 or via email at ssa@erci.edu.sg. If you would like to provide any comments or feedback on the services of our programme managers, please email quality.assurance@erci.edu.sg.