Student Services

ERCI students looking for administrative assistance relating to academic or administrative processes may approach the ERCI Student Services and Administration Division for more information. The Student Services and Administration Division is your contact point with ERC Institute once you have embarked on your studies with us. Each of our courses, no matter the level, no matter the size, will always have at least 1 dedicated Programme Manager, to look after the needs and welfare of the students in the courses.

For queries pertaining to your immediate enrolment or studies, please contact your Programme Manager, and your programme manager will reply to your queries within 24 hours. Alternatively you may email your programme manager to schedule a meeting in person to resolve your queries.

Our operating hours are:

  • Mondays to Fridays: 9.00am to 6.00pm
  • Saturdays by appointment only for Part-time Students (Closed on Sundays and Public Holidays)

For payment matters, our Sales Support Division operating hours are:

  • Mondays to Fridays: 10.00am to 7.00pm
  • Saturdays by appointment only for Part-time Students (Closed on Sundays and Public Holidays)

You can contact the Student Services and Administration Division via phone at 6349 2727 or via email at ssa@erci.edu.sg. If you would like to provide any comments or feedback on the services of our programme managers, please email quality.assurance@erci.edu.sg.

Ms. Yen Ong
CEO, ERC Institute

Yen has a proven track record in various key business development & marketing roles involving evolution and change management. Her pilot roles in various media organisations of Cable TV (Singapore Cable Vision), Regional TV (MTV), Internet Advertising (China.com) and Digital Music (Soundbuzz & Motorola) at their nascent stages is a testimonial of her experience and expertise of driving businesses whilst embracing new technology. Her acumen and passion are evidenced in multiple “first to market” products and projects she has been involved in cutting across from media to digital products. Always pushing the concept of creative solutionism while building strong relationships with customers has translated to dynamic growth for the various companies. Being an ardent believer in change management to stay on top of ever changing economies, her current role as Chief Executive Officer of ERC Institute sees interesting forays leveraged on her experience.


We will keep in touch with you soon after submitting the below form. 

By submitting your personal information above, you have given your consent for a ERC Institute representative to contact you on offers, promotions and information for ERC Institute training room rental. 

Thank You! Please check your mailbox. We have sent you the brochure.