The Attendance Policy applies to all modes of learning, classroom, synchronous and asynchronous e-learning.
Students must meet the minimum attendance requirements:
Student’s Pass Holders and non-student pass holders who do not attain an attendance of at least 90% and 75%, may run the risk of having their Student’s Pass cancelled or being barred from examinations.
Student who is absent for 3 consecutive days will be issued a warning notification.
Student who is absent for 7 consecutive days will be issued a warning notification and (where applicable) ICA will be notified. The School may report to the Police should the student remain absent and un-contactable after 7 consecutive days.
For Student’s Pass holders, the Institute will inform ICA immediately if student has a less than 90% attendance percentage (without valid reasons) at the end of any month during the duration of the course.
For classroom learning, the Lecturer will be taking attendance of students at the beginning and at the end of the class/session.
For synchronous e-learning, the Lecturer will be taking attendance of students online via Zoom at the beginning and at the end of the class/session.
For tasks/work assigned to be completed online (asynchronous e-learning), attendance will be marked once the students complete the task.
Attendance shall be monitored on a monthly basis in accordance with ICA attendance monitoring guidelines.
The attendance monitoring system must be stringent and tamper proof. At the minimum, the attendance monitoring system must include:
To facilitate timely interventions, the absenteeism management process shall be initiated when:
FOR Student’s Pass holders
FOR Non-Student’s Pass holders
The Programme Manager administrator must:
Attendance records for classroom learning, synchronous and asynchronous e-learning must be:
All administrators must be familiar with the attendance requirement policy, its processes, procedures and timelines in order to clarify student queries.
ERCI is committed to the highest ethical and professional standards of conduct as an integral part of our mission in providing a quality-learning environment and services. To achieve this goal, ERCI relies on each staff member and participant’s ethical behavior, honesty, integrity and good judgment. Respect for each individual’s rights is of paramount importance and accountability for his or her actions and reflects great future leadership qualities.
The rules lay down below is to ensure that no damage or defacement to ERCI’s property on any other establishment or body visited in the course of classes. The participant and staff shall not act in a manner that is prejudicial to the comfort and convenience of others or is detrimental to the proper conduct of ERCI or its classes. The following conduct is unacceptable within the school:
Definition of Misconduct
ERCI requires all participants to:
All employees of the school are authorized with general powers of jurisdiction. All employees can choose to exercise rectification actions for any alleged act of misconduct on the part of a participant or any person within the premise of the school or refer the case to the appointed authorities with specific powers of jurisdiction usually managerial level and above.
Any misconduct of participants may be referred to the Academic Director.
The Academic Director reserves the right to suspend or expel any misconduct participants from their course of study.
Results of all ERCI course assessment and examinations shall be finalised by the Examination Board. The final results will be sent to the students via email. Results will be released within 4 weeks after the last day of class or assessment, whichever is earlier.
Students should not solicit any information before the release date from their lecturers or any ERC Institute staff. The Institute will also not release any examination results over the phone.
For results pertaining to University Partner programmes, the results will be released via the University’s portal after the respective University’s Examination Boards have convened and approved the results
The window for all appeals is open, for a period of two weeks, from the date of the release of the final results. Students who wish to appeal upon receiving the final results should fill up an Appeal form and submit them to their respective Programme Managers. Any late request or any other appeals outside the appeals window will not be processed.
There will be a fee of S$60.00 (exclusive of GST) payable, upon submission of an appeal. The fee is non-refundable.
All appeals will be highlighted to the Appeal Board. Students will know the outcome of their appeals, within 4 weeks from the submission of the appeal form. A session will be arranged between the school and the student, to inform them of the outcome.
For appeals regarding partner University programmes, the appeal will follow the appeals policy of the respective University.
The official certificate and transcript will be issued by ERC Institute upon the completion of the Certificates, Diploma and Advanced Diploma programmes. The turnaround time is approximately 6 – 8 weeks. Please note that the certification and transcript will be withheld if participants have outstanding fees or required documents with ERCI.
The official certificate and transcripts will be issued by the respective University Partners upon the completion of the undergraduate and post-graduate programmes. The turnaround time is approximately 6 – 8 weeks from the date of the Board of Examiners (BOE).
The certificate and transcript will be sent for processing upon receiving the Request for Certificate form.
For replacement of certificates and transcripts for students who have graduate kindly refer to Replacement of Certificates and Transcripts.
ERC Institute is committed to providing efficient channels for students to provide feedback or/and to seek resolution for any disputes or grievances in a systematic and impartial manner.
A feedback/complaint may arise from any aspect of the student’s educational experience which they believe to be unwarranted, unreasonable or irrational. This includes unsatisfactory services such as abrupt changes to schedule, delays in assessment results/awarding certificates and poor teaching quality.
Students will have to take note that the University or ERC Institute policies and procedures will take precedence over the dispute resolution process in relation to matters pertaining to student discipline and academic disagreements.
Click here for the Dispute Resolution Policy
Please refer to the following steps which would assist you in the course of provision of feedback and if need be, the resolution of disputes and/or grievances.
The entire process should not take more than 21 working days.
Students may provide feedback via the following channels:
In the event that the resolution offered to you is unsatisfactory, you will be given the choice to escalate the disputed issue to the Head of Department (HOD). The HOD, together with the QA Department, will investigate your dispute and provide you with a resolution within 3 days from the date of appeal to HOD
At this point, all disputes and grievances should be resolved within the school and the student. In the unlikely case that mutual agreement cannot be reached, the student may file an appeal to ERCi Senior Management who will approach the issue from an independent perspective. A final resolution will be offered within 7 days from the date of appeal to management.
In the event that the student or ERC Institute is unable to resolve the dispute in congeniality, either party may refer the dispute to the CPE Student Services Centre.
According to the CPE Mediation-Arbitration Scheme, parties to a dispute will be referred first for mediation at the Singapore Mediation Centre (SMC). If the dispute is not resolved through mediation, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators (SIArb).
Significant efforts will be placed in seeking a solution for your disputes or grievances. At ERCi, we care to make a difference.
Course Transfer & Course Withdrawal Policy and Procedure
a. Please click here for course transfer and withdrawal policy
b. Please click here for course transfer procedure
c. Please click here for course withdrawal procedure
Yen has a proven track record in various key business development & marketing roles involving evolution and change management. Her pilot roles in various media organisations of Cable TV (Singapore Cable Vision), Regional TV (MTV), Internet Advertising (China.com) and Digital Music (Soundbuzz & Motorola) at their nascent stages is a testimonial of her experience and expertise of driving businesses whilst embracing new technology. Her acumen and passion are evidenced in multiple “first to market” products and projects she has been involved in cutting across from media to digital products. Always pushing the concept of creative solutionism while building strong relationships with customers has translated to dynamic growth for the various companies. Being an ardent believer in change management to stay on top of ever changing economies, her current role as Chief Executive Officer of ERC Institute sees interesting forays leveraged on her experience.
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