Student Administration

Forms:

Attendance is compulsory for all scheduled classes, lectures, tutorials and practical. Regular attendance is very important to gain the most from your programme.

Attendance will be monitored every month by the school. Warning notification will be issued to students should the attendance rate fall below the stipulated requirement.

Student’s Pass holders are to maintain MINIMUM of 90% attendance at ALL times for International students and 75% for Local students.

Student Pass Holders and non-student pass holders who do not attain an attendance of at least 90% and 75 %, may run the risk of having their student pass cancelled or being barred from examinations.

Student who is absent for 3 consecutive days will be issued a warning notification.

Student who is absent for 7 consecutive days will be issued a warning notification and ICA will be notified. The School may report to Police should the student remain absent and un-contactable after the 7 consecutive days;

The school will inform ICA immediately if student’s attendance percentage is less than 90% in any month of the course without valid reason.

The Lecturer will be taking attendance of students at the beginning and at the end of the class/session. Therefore please be punctual and arrive 10-15 minutes before class commencement as a gesture of respect to your Lecturer and fellow classmates. You are also not allowed to leave before the end of class.

If you are late, go straight to the classroom and report to your Lecturer. If you are late or leave before the end of the break, you will be treated as being absent for one day.

Students who are more than 15 minutes late for school will be considered as absent. Attendance for that particular day will not be marked.

Release of Results

Results of all ERCI course assessment and examinations shall be finalised by the Examination Board. The final results will be sent to the students via email. Results will be released within 4 weeks after the last day of class or assessment, whichever is earlier.

Students should not solicit any information before the release date from their lecturers or any ERC Institute staff. The Institute will also not release any examination results over the phone.

For results pertaining to University Partner programmes, the results will be released via the University’s portal after the respective University’s Examination Boards have convened and approved the results

Appeals

The window for all appeals is open, for a period of two weeks, from the date of the release of the final results. Students who wish to appeal upon receiving the final results should fill up an Appeal form and submit them to their respective Programme Managers. Any late request or any other appeals outside the appeals window will not be processed.

There will be a fee of S$60.00 (exclusive of GST) payable, upon submission of an appeal. The fee is non-refundable.

All appeals will be highlighted to the Appeal Board. Students will know the outcome of their appeals, within 4 weeks from the submission of the appeal form. A session will be arranged between the school and the student, to inform them of the outcome.

For appeals regarding partner University programmes, the appeal will follow the appeals policy of the respective University.

Certificate & Transcript

The official certificate and transcript will be issued by ERC Institute upon the completion of the Certificates, Diploma and Advanced Diploma programmes. The turnaround time is approximately 6 – 8 weeks. Please note that the certification and transcript will be withheld if participants have outstanding fees or required documents with ERCI.

The official certificate and transcripts will be issued by the respective University Partners upon the completion of the undergraduate and post-graduate programmes. The turnaround time is approximately 6 – 8 weeks from the date of the Board of Examiners (BOE).

The certificate and transcript will be sent for processing upon receiving the Request for Certificate form.

For replacement of certificates and transcripts for students who have graduate kindly refer to Replacement of Certificates and Transcripts.

Dispute Resolution Process

ERC Institute is committed to providing efficient channels for students to provide feedback or/and to seek resolution for any disputes or grievances in a systematic and impartial manner.

A feedback/complaint may arise from any aspect of the student’s educational experience which they believe to be unwarranted, unreasonable or irrational. This includes unsatisfactory services such as abrupt changes to schedule, delays in assessment results/awarding certificates and poor teaching quality.

Students will have to take note that the University or ERC Institute policies and procedures will take precedence over the dispute resolution process in relation to matters pertaining to student discipline and academic disagreements.

Click here for the Dispute Resolution Policy
Please refer to the following steps which would assist you in the course of provision of feedback and if need be, the resolution of disputes and/or grievances.

The entire process should not take more than 21 working days.

Step 1

Students may provide feedback via the following channels:

Write in via email to quality.assurance@erci.edu.sg
Submit a completed Feedback Form to the Quality Assurance Department
Speak directly to a Programe Manager or to the Quality Assurance Manager

All feedback will be acknowledged via email by the QA department within 5 workings days. Your feedback will be investigated by the respective departments involved. The QA department will provide you with a resolution within 7 working days from the date of receipt of feedback.

Step 2

In the event that the resolution offered to you is unsatisfactory, you will be given the choice to escalate the disputed issue to the Head of Department (HOD). The HOD, together with the QA Department, will investigate your dispute and provide you with a resolution within 3 days from the date of appeal to HOD

Step 3

At this point, all disputes and grievances should be resolved within the school and the student. In the unlikely case that mutual agreement cannot be reached, the student may file an appeal to ERCi Senior Management who will approach the issue from an independent perspective. A final resolution will be offered within 7 days from the date of appeal to management.

Step 4

In the event that the student or ERC Institute is unable to resolve the dispute in congeniality, either party may refer the dispute to the CPE Student Services Centre.

According to the CPE Mediation-Arbitration Scheme, parties to a dispute will be referred first for mediation at the Singapore Mediation Centre (SMC). If the dispute is not resolved through mediation, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators (SIArb).

Significant efforts will be placed in seeking a solution for your disputes or grievances. At ERCi, we care to make a difference.

Transfer, Withdrawal, Deferment & Refund Policies

Course Transfer & Course Withdrawal Policy and Procedure
a. Please click here for course transfer and withdrawal policy
b. Please click here for course transfer procedure
c. Please click here for course withdrawal procedure

Refund Policy & Procedure
a. Please click here for refund policy
b. Please click here for refund procedure

Course Deferment Policy & Procedure
a. Please click here for course deferment policy
b. Please click here for course deferment procedure